Privacy Policy & Cookies

At LottiBrownDesigns.com I am dedicated to protecting your data and privacy.

I recognise that your privacy is important. This document outlines the types of personal information I receive and collect when you use LottiBrownDesigns.com, as well as some of the steps I take to safeguard information. This will help you make an informed decision about sharing personal information with me.

LottiBrownDesigns.com strives to maintain the highest standards of decency, fairness and integrity in all my operations. Likewise, I am dedicated to protecting our customers' and online visitors' privacy on our website.Except as provided in this policy, I will not provide your personal information to third parties.

About Our Cookies

A cookie is a string of information that LottiBrownDesigns.com stores on your computer, which your browser provides to LottiBrownDesigns.com each time you return to the site. I use cookies to help me identify and track visitors, their use of the website, and their website access preferences.

Third Party Cookies

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. 

  • I display my Instagram, Facebook, Twitter and Pinterest feeds.

  • I share videos via the Vimeo platform.

  • I may display items sold in my Spoonflower, Society6, Redbubble and Pixels/Fine Art America stores or other similar online art stores or marketplaces.

Disabling these cookies will likely break the functions offered by these third parties. 

Analytics Cookies

LottiBrownDesigns.com uses Google Analytics and Squarespace to analyse the use of this website. Google Analytics collects demographic and interest data, and generates statistical and other information about website use, by means of cookies. These cookies are kept on your computer. I share this information with Google and Squarespace, which will store and use this information on their servers. Google's privacy policy is available at: https://policies.google.com/privacy. Squarespace’s privacy policy is available at: https://www.squarespace.com/privacy/

LottiBrownDesigns.com uses information from Squarespace and Google Analytics to track the number of visits to the website, browsers and operating systems. No personally identifiable information is obtained from these cookies. I use the information that Squarespace and Google Analytics generates relating to this website to create reports about the use of the site. These reports allow me to update the site and improve your usage of it.

If you do not wish your data to be collected via Google Analytics, you can install its opt-out browser extension or add-on... https://tools.google.com/dlpage/gaoptout/

 

Affiliate Products and Services

I receive an affiliate commission for some of the products mentioned on LottiBrownDesigns.com.

The affiliate services platform I use is Amazon. Charlotte Brown (t/as Charlotte Sneddon) is a participant in the Amazon EU Associates Programme and Amazon Services LLC Associates Program, an affiliate advertising programme designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.co.uk and Amazon.com. Amazon may track purchases you make after clicking on their links on my site.

By clicking on a product link, you consent to that platform's use of cookies, as outlined in the link below.

Amazon.co.uk privacy policy:

https://www.amazon.co.uk/gp/help/customer/display.html?ie=UTF8&nodeId=201909010&ref_=footer_privacy

Amazon.com privacy policy: https://www.amazon.com/gp/help/customer/display.html?nodeId=468496


Refusing Cookies

You can set your browser to accept or refuse all cookies automatically, or notify you when a cookie is being requested. Taking this action should not cause a problem with the continued use of this site. Consult the Help section of your browser for guidance on how to refuse all cookies or to notify you when a cookie is requested.

If you choose to refuse LottiBrownDesigns.com's cookies, you may not be able to fully experience the interactive features of the site.


Personally Identifiable Information

LottiBrownDesigns.com may collect and use your personal information for the following purposes:

  • To run and operate the site.

  • To display content on the site correctly.

  • To improve customer service.

  • To help me respond to your customer service requests and support needs more efficiently.

  • To personalise your user experience.

  • To understand how users as a group use the services and resources provided on our site.

  • To improve my site.

  • To improve my products and services.

  • To run a promotion, contest, survey or other site feature.

  • To send information to you that you agreed to receive about topics I think will be of interest to you.

  • To send periodic emails, which may include electronic newsletters and/or autoresponder series of emails.

  • To respond to your enquiries, questions, and/or other requests.

LottiBrownDesigns.com may collect personally identifiable information from you in a variety of ways, including, but not limited to, when you visit our site, register on the site, or fill out a form, and in connection with other activities, services, features or resources we make available on our site.

Specifically, if you subscribe to our newsletter, we will ask for your first name and will require your email address.

All my email marketing and newsletters are handled through email newsletter services provider, MailChimp. You can review the provider's privacy policy at http://mailchimp.com/legal/privacy/. MailChimp are certified to the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. We will share information with them only to the extent necessary for the purposes of sending and administrating email marketing and newsletters you have opted into and dealing with any complaints and queries relating to such uses. You can opt out of my email newsletter at any time by using the link at the bottom of each newsletter or by contacting me via my website contact page.

All my other emails (individual correspondence mails) are handled through email services provider, Zoho. You can review the provider's privacy policy at https://www.zoho.com/privacy.html. Zoho has certified its compliance with the EU-U.S. Privacy Shield Framework with respect to transfer of data to the US. We will share information with them only to the extent necessary for the purposes of communicating with you via emails and dealing with any complaints and queries relating to such uses.

If you complete a form, we will require your name and your email address, and will ask for information relevant to the purpose of the form.

My website and contact forms are handled through website services provider Squarespace. You can review the provider's privacy policy at https://www.squarespace.com/privacy. Squarespace are self-certified to the EU-US and Swiss-US Privacy Shield, which permits lawful transfer of EU and Swiss personal data to their US-based datacentres. I will share information with them only to the extent necessary for the purposes of you communicating with me through my website forms and dealing with any complaints and queries relating to such uses.

If you send me any requested photos through the WeTransfer file transfer service (for large/hi-res photos and files) you can be assured that your transfer will be GDPR compliant. Transfers uploaded from within the EU are stored in the EU, on GDPR compliant servers hosted by AWS. This includes the metadata attached to transfers, like your email address and IP address. WeTransfer holds data on an analytical database on their own internal server that only stores data in a pseudonymized form. That means there is no directly identifiable data stored in there. You can check out their privacy and security details at https://wetransfer.zendesk.com/hc/en-us/categories/201270873-Security-Privacy

If you choose to send me mail in the post, your post will be received at a mail storage and forwarding facility where it will be opened for fraud prevention purposes and securely scanned and encrypted before being physically forwarded to myself if appropriate. If the physical mail is not forwarded to myself, it will be securely shredded one month after receipt. The mail storage and forwarding facility is used purely to provide secure receipt of physical mail addressed to me and will not be used for any other purpose. The service is provided by ScanMyPost which is a PostStore service, run by Credit Reporting Agency Limited of Chynoweth House, Trevissome Park, Truro, Cornwall, TR4 8UN. They are authorised and regulated by the Financial Conduct Authority and hold Data Protection Licence no Z6636832. You can read about their privacy and security policies at: https://www.scanmypost.co.uk/static/privacy-and-security.htm

This site lets you share content with your friends and followers on Pinterest. You can view the privacy policies of Pinterest at https://policy.pinterest.com/en/privacy-policy

Purchases through the online print store on my website are made available through Pixels.com/FineArtAmerica.com. They will take your payment payment and process your order through their fulfilment centres. Please contact Pixels/Fine Art America if you require any further information about this.

Should you make any transaction or enquiry through my Fine Art America/Pixels store any of my Additional Stockists please refer to their individual privacy policies which you will find on their sites.

Course purchases will be made through Payhip and Payhip is responsible for delivering the initial course download to you and will require your email address and other personal details in order to do this. You can see Payhip’s privacy policy here: https://payhip.com/privacy

Payhip processes payments securely and don't store card details - all payments are handled by Paypal and Stripe.

Financial transactions for custom pet portraits are handled through my payment services providers, Paypal only. I, personally, do not hold any of your card payment details. All PayPal transactions are subject to the PayPal Privacy Policy.

You can review the providers' privacy policies at https://www.paypal.com/uk/webapps/mpp/ua/privacy-full?locale.x=en_GB and https://stripe.com/gb/privacy.

PayPal have taken specific steps, in accordance with EEA data protection law, to protect your Personal Data.  In particular, for transfers of your Personal Data within PayPal related companies, they rely on Binding Corporate Rules approved by competent Supervisory Authorities.  Other PayPal transfers may be based on contractual protections. Please contact PayPal should you require more information about this.

Stripe has certified to the EU-US and Swiss-US Privacy Shield and has international data transfer compliance measures in place governing all of Stripe’s global entities’ processing of the personal data of EU individuals. These measures are based on the EU Standard Contractual Clauses. Please contact Stripe should you require more information about this.

I will share information with my payment services provider only to the extent necessary for the purposes of processing payments you make via the website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

Your name and address (and any mobile number you choose to share for delivery purposes) will be shared with my trusted print and framing partners (who will print, mount and/or frame (if required), professionally package and send out your print to you on my behalf) and their delivery agents and couriers. Information is shared with my print partners and their delivery agents with the sole purpose to deliver your print to you.

LottiBrownDesigns.com also uses Disqus commenting for feedback in the course. Disqus stores all of your comments and may show them on your profile, depending on your Disqus settings. For more information see https://help.disqus.com/articles/1717157-making-your-activity-private and https://help.disqus.com/articles/1717103-disqus-privacy-policy 

LottiBrownDesigns.com offers RSS as a way to easily follow content updates. I use FeedBurner to let you subscribe to these updates via your email address. Before you choose to use Feedburner as your RSS reader, review its privacy policy at https://policies.google.com/privacy?hl=en.

You can always refuse to supply personally identifiable information and visit my site anonymously. However, it may prevent you from engaging in certain site-related activities.

If I make material changes in the collection of personally identifiable information, I will inform you by placing a notice on our site.

I will use personal information received from you for internal purposes only and will not sell it or provide it to third parties.

I also collect each visitor's IP address, which helps to combat spam and fraud. I do not use IP addresses for any other purpose.

I will retain my own paper and electronic records of invoices for my tax and legal obligations for six years. Paper records are stored securely in the UK and electronic records are stored on my own password protected personal computer and using Microsoft OneDrive cloud services. Microsoft OneDrive are  ISO/IEC 27018 compliant for cloud privacy and security and store my electronic data in the United Kingdom only. You can read about this at https://www.microsoft.com/en-us/trustcenter/compliance/iso-iec-27018

 LottiBrownDesigns.com contains links to other websites that may be of interest to you. However, once you have used them to leave our site, we do not have any control over that other website. Therefore, I cannot be responsible for the protection and privacy of any information you provide while visiting such sites. These sites are not governed by this privacy statement. Always exercise caution by reviewing the privacy statement of the website in question before continuing to use it.

Non-personally Identifiable Information

I may collect non-personally identifiable information about you whenever you interact with our site. Non-personally identifiable information may include the browser name, the type of computer and technical information about your method of connecting to the site, such as the operating system and the Internet service provider you used, and other similar information.

Children's Privacy Protection

This website is directed to adults. It is not directed to children under the age of 16. I operate our site in compliance with current regulations. Anyone under the age of 16 must have a parent or guardian provide consent to use this site. I do not knowingly collect or use personally identifiable information from anyone under 16 years of age.

Release of Information

If I sell LottiBrownDesigns.com, the information I have obtained from you through your voluntary participation in the site may transfer to the new owner as a part of the sale so that the service provided to you may continue. In that event, you will receive notice through this website of that change in control and practices, and I will make reasonable efforts to ensure that the purchaser honours any opt-out requests you might make.

Data Storage

Personally identifiable information and non-personally identifiable information collected by this site  is stored on the host's servers. That host is Squarespace. You can review the provider's privacy policy at https://www.squarespace.com/privacy.

 International data transfers

Information that we collect may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.

Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. I cannot prevent the use or misuse of such information by others.

You expressly agree to the transfers of personal information described above.

How You Can Correct or Remove Information

I provide this privacy policy as a statement to you of my commitment to protect your personally identifiable information. Please let us know if the personal information that we hold about you needs to be corrected or updated.

Updates and Effective Date

LottiBrownDesigns.com reserves the right to make changes in this policy. If there is a material change in my cookie and privacy practices, I will indicate on the site that those practices have changed and provide a link to the updated privacy policy. We encourage you to periodically review this policy so that you will know what information we collect and how I use it.

Agreeing to Terms

If you do not agree to LottiBrownDesigns.com's privacy policy as posted here on this website, please do not consent to the setting of cookies and the collection and storage of your personally identifiable information.

Your explicit consent indicates acceptance of this privacy policy in its entirety.

My details

This website is owned and operated by Charlotte Brown. You can contact me by writing to Charlotte Brown, Lotti Brown Designs, Apt 808, Chynoweth House, Trevissome Park, Truro, UK, or by using our website contact form.


 Last updated: 19th June 2019