Lotti Brown Designs

-- Artist & Designer - Author & Teacher of Drawing Your Way --

Privacy and Cookies Policies

1.         Introduction

1.1     We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

1.2     We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

2.         Collecting personal information

2.1     We may collect, store and use the following kinds of personal information:

(a)      information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);

(b)      information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);

(c)      information relating to any purchases you make of our goods (including your name, delivery address, payment address, telephone numbers, email address);

(d)      information that you post to our website for publication on the internet (including your name, pictures and reviews);

(e)      information contained in or relating to any communication that you send to us (including the communication content and metadata associated with the communication);

(f)      any other personal information that you choose to send to us.

2.2     Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

3.         Using personal information

3.1     Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2     We may use your personal information to:

(a)      administer our website and business;

(b)      personalise our website for you;

(c)      enable your use of the services available on our website;

(d)      send you goods purchased through our website;

(e)      send statements, invoices and payment reminders to you, and collect payments from you;

(f)      send you non-marketing commercial communications;

(g)      send you email notifications that you have specifically requested;

(h)      send you our email newsletter, if you have specifically requested it through our double-opt-in sign-up form (you can inform us at any time if you no longer require the newsletter);

(i)       send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(j)      provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

(k)      deal with enquiries and complaints made by or about you relating to our website;

(l)       keep our website secure and prevent fraud;

(m)     verify compliance with the terms and conditions governing the use of our website; and

3.3     If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

3.4     We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

4.         Disclosing personal information

4.1     We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

4.2     We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

4.3     We may disclose your personal information:

(a)      to the extent that we are required to do so by law;

(b)      in connection with any ongoing or prospective legal proceedings;

(c)      in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d)      to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e)      to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

4.4     Except as provided in this policy, we will not provide your personal information to third parties.

4.5     All our own website financial transactions (for custom pet portraits) are handled through our payment services providers, Paypal and Stripe, only. I, personally, do not hold any of your card payment details. All PayPal transactions are subject to the PayPal Privacy Policy. You can review the providers' privacy policies at https://www.paypal.com/uk/webapps/mpp/ua/privacy-full?locale.x=en_GB and https://stripe.com/gb/privacy. PayPal have taken specific steps, in accordance with EEA data protection law, to protect your Personal Data.  In particular, for transfers of your Personal Data within PayPal related companies,  they rely on Binding Corporate Rules approved by competent Supervisory Authorities.  Other PayPal transfers may be based on contractual protections. Please contact PayPal should you require more information about this. Stripe has certified to the EU-US and Swiss-US Privacy Shield and has international data transfer compliance measures in place governing all of Stripe’s global entities’ processing of the personal data of EU individuals. These measures are based on the EU Standard Contractual Clauses. Please contact Stripe should you require more information about this. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4.6 Purchases through the online store on my website are made available through Pixels.com/FineArtAmerica.com. They will take your payment payment and process your order through their fulfilment centres. Please contact Pixels/Fine Art America if you require any further information about this.

4.7   All our email marketing and newsletters are handled through email newsletter services provider, MailChimp. You can review the provider's privacy policy at http://mailchimp.com/legal/privacy/. MailChimp are certified to the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. We will share information with them only to the extent necessary for the purposes of sending and administrating email marketing and newsletters you have opted into and dealing with any complaints and queries relating to such uses. You can opt out of my email newsletter at any time by using the link at the bottom of each newsletter or by contacting me via my website contact page.

4.8 All our other emails (individual correspondence mails) are handled through email services provider, Zoho. You can review the provider's privacy policy at https://www.zoho.com/privacy.html. Zoho has certified its compliance with the EU-U.S. Privacy Shield Framework with respect to transfer of data to the US. We will share information with them only to the extent necessary for the purposes of communicating with you via emails and dealing with any complaints and queries relating to such uses.

4.9 If you send me any requested photos through the WeTransfer file transfer service (for large/hi-res photos and files) you can be assured that your transfer will be GDPR compliant. Transfers uploaded from within the EU are stored in the EU, on GDPR compliant servers hosted by AWS. This includes the metadata attached to transfers, like your email address and IP address. WeTransfer holds data on an analytical database on their own internal server that only stores data in a pseudonymized form. That means there is no directly identifiable data stored in there. You can check out their privacy and security details at https://wetransfer.zendesk.com/hc/en-us/categories/201270873-Security-Privacy

4.10   Our website and contact forms are handled through website services provider Squarespace. You can review the provider's privacy policy at https://www.squarespace.com/privacy. Squarespace are self-certified to the EU-US and Swiss-US Privacy Shield, which permits lawful transfer of EU and Swiss personal data to their US-based datacentres. We will share information with them only to the extent necessary for the purposes of you communicating with us through our website forms and dealing with any complaints and queries relating to such uses.

4.11 If you choose to send me mail in the post, your post will be received at a mail storage and forwarding facility where it will be opened for fraud prevention purposes and securely scanned and encrypted before being physically forwarded to myself if appropriate. If the physical mail is not forwarded to myself, it will be securely shredded one month after receipt. The mail storage and forwarding facility is used purely to provide secure receipt of physical mail addressed to me and will not be used for any other purpose. The service is provided by ScanMyPost which is a PostStore service, run by Credit Reporting Agency Limited of Chynoweth House, Trevissome Park, Truro, Cornwall, TR4 8UN. They are authorised and regulated by the Financial Conduct Authority and hold Data Protection Licence no Z6636832. You can read about their privacy and security policies at: https://www.scanmypost.co.uk/static/privacy-and-security.htm

4.12 I will retain my own paper and electronic records of invoices for my tax and legal obligations for six years. Paper records are stored securely in the UK and electronic records are stored on my own password protected personal computer and using Microsoft OneDrive cloud services. Microsoft OneDrive are  ISO/IEC 27018 compliant for cloud privacy and security and store my electronic data in the United Kingdom only. You can read about this at https://www.microsoft.com/en-us/trustcenter/compliance/iso-iec-27018

4.13  Your name and address (and any mobile number you choose to share for delivery purposes) will be shared with my trusted print and framing partners (who will print, mount and/or frame (if required), professionally package and send out your print to you on my behalf) and their delivery agents and couriers. Information is shared with my print partners with the sole purpose to deliver your print to you.

5.         International data transfers

5.1     Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

5.2     Information that we collect may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.

5.3     Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

5.4     You expressly agree to the transfers of personal information described in this Section 5 and Section 4 above.

6.         Retaining personal information

6.1     Personal information that we process for any purpose or purposes shall be stored securely and not kept for longer than is necessary for that purpose or those purposes.

6.2     Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:

(a)      to the extent that we are required to do so by law;

(b)      if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c)      in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7.         Security of personal information

7.1     We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

7.2     We will store all the personal information you provide securely.

7.3     All electronic financial transactions entered into through our website will be protected by encryption technology provided by PayPal or Stripe (custom pet portraits) or through Pixels.com/Fine Art America’s payment processing systems (for print orders in the store provided by Pixels/Fine Art America) .

7.4     You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

8.         Amendments

8.1     We may update this policy from time to time by publishing a new version on our website.

8.2     You should check this page occasionally to ensure you are happy with any changes to this policy.

9.         Your rights

9.1     You may instruct us to provide you with any personal information we hold about you; provision of such information will be provided to you within 30 days and subject to:

(a)      the payment of a fee (first request is free of charge but further requests for the same information will be charged a fee, currently fixed at GBP 10); and

(b)      the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

9.2     We may withhold personal information that you request to the extent permitted by law.

9.3     You may instruct us at any time not to process your personal information for marketing purposes.

10.      Third party websites

10.1    Our website includes hyperlinks to, and details of, third party websites.

10.2    We have no control over, and are not responsible for, the privacy policies and practices of third parties.

10.3     Should your transaction with me be through my Folksy store or Etsy store, you should refer to the separate privacy policies on these sites.

10.4    Should you make any transaction or enquiry through my Fine Art America/Pixels store any of my Additional Stockists please refer to their individual privacy policies which you will find on their sites.

11.      Updating information

11.1    Please let us know if the personal information that we hold about you needs to be corrected or updated.

12.      About cookies

12.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

12.2    Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

12.3    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

12.4    Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

13.   Cookies and how they Benefit You

13.1  Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

13.2  Our cookies help us:

  • Make our website work as you'd expect

  • Improve the speed/security of the site

  • Allow you to share pages with social networks like Facebook

  • Continuously improve our website for you

  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

13.3  We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)

  • Collect any sensitive information (without your express permission)

  • Pass data to advertising networks

  • Pass personally identifiable data to third parties

  • Pay sales commissions

You can learn more about all the cookies we use below

14.   Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

13.      Our cookies

13.1    We use both session and persistent cookies on our website.

13.2    The cookies that we use on our website, and the purposes for which they are used, are set out below:

(a)      we use cookies on our website to enable the use of a shopping cart and checkout on the website, analyse the use of the website, allow you to add comments to our site, and administer the proper use of the website.

13.3   There is no way to prevent these cookies being set other than to not use our site.

14.      Analytics cookies

14.1    We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if , on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

14.2   We use Squarespace and Google Analytics to analyse the use of our website.  Our analytics service provider generates statistical and other information about website use by means of cookies.

14.3The information generated relating to our website is used to create reports about the use of our website.

15.      Third party cookies

15.1    Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. 

15.2    Details of third party cookies used by our website are set out below:

(a)      Charlotte Brown (t/as Charlotte Sneddon) is a participant in the Amazon EU Associates Programme and Amazon Services LLC Associates Program, an affiliate advertising programme designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.co.uk and Amazon.com. Amazon may track purchases you make after clicking on their links on my site.

(b)    We display our Instagram, Facebook, Twitter and Pinterest feeds

(c)    We may display items sold in our Spoonflower, Society6, Redbubble and Pixels/Fine Art America stores or other similar online art stores or marketplaces.

(d)    We may use Google Books to display extracts from books for review purposes.

15.3   Disabling these cookies will likely break the functions offered by these third parties

16    Social Website Cookies

16.1  So you can easily “Like” or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.

16.2   Cookies are set by:

(a)  Facebook

(b)  Twitter

(c)  Instagram

(d)  Pinterest

16.3   The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

17.      Blocking cookies

17.1    Most browsers allow you to refuse to accept cookies; for example:

(a)      in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";

(b)      in Firefox (version 39) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and

(c)      in Chrome (version 44), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

17.2    Blocking all cookies will have a negative impact upon the usability of many websites.

17.3    If you block cookies, you will not be able to use all the features on our website.

18.      Deleting cookies

18.1    You can delete cookies already stored on your computer; for example:

(a)      in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);

(b)      in Firefox (version 39), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and

(c)      in Chrome (version 44), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".

17.2    Deleting cookies will have a negative impact on the usability of many websites.

17.3    It may be that you concerns around cookies relate to so called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.

18.      Our details

18.1    This website is owned and operated by Charlotte Brown.

18.2    You can contact us by writing to Charlotte Brown, Lotti Brown Designs, Apt 808, Chynoweth House, Trevissome Park, Truro, UK, by using our website contact form, or by email to lotti@lottibrowndesigns.com.

19.    Cookie information

19.1    The cookie information on this site was derived from content provided by Attacat Internet Marketing http://www.attacat.co.uk/, a marketing agency based in Edinburgh. If you need similar information for your own website you can use their free cookie audit tool.