Print Store FAQs

Helpful answers to all your questions about ordering from my online print store...

Prints and Frames

Do you sell prints of your art?

Yes. You can buy prints and canvases, framed or unframed in my online art store.

What print and frame options do you have available in your store?

My online store is made available through Pixels.com/Fine Art America using their print-on-demand technology and worldwide fulfilment centres so that your order reaches you quickly, conveniently and with minimal shipping cost.

Prints in my store are available as:

  • giclee prints on paper

  • framed prints

  • canvas prints

  • wood prints

  • metal prints

  • acrylic prints

All of my prints are high quality art prints, produced by my professional print partners. You can find all the details in the product descriptions in my store.

My print partners use state-of-the-art, printing technology and inks are resistant to fading and are specially designed for colour consistency.

A giclee print is a fine art print. It is created by spraying pigment onto archival quality paper or canvas. No screen is used in its preparation, so the reproduction is closer to the detail and colour in the original art work, showing the subtle gradations of colour in the original artwork, and there is no visible dot pattern, as you see in lithographic printing techniques. 

There are also further print options available through my additional stockists.

Do you sell limited edition prints?

My art prints in my store are all open edition prints of original digital artwork. 

Ordering

Is payment secure?

Yes. Payments via my store are always securely handled through Pixels.com/Fine Art America’s payment processors. I never see your card details.

What’s the cancellation and returns policy?

Returns for my online store are handled directly by Pixels.com/Fine Art America. There is returns info here and a form for you to use. Please note that outgoing and return postage is not refunded unless there is a defect in quality agreed by Fine Art America/Pixels.com.

Shipping

Where do you ship to?

Shipping is available worldwide. Shipping costs for your country will be listed in my online store and will be displayed as you check out (before you make payment). Shipping is available for almost every country in the world.

Print facilities are based in the UK, Europe, Canada, USA, or Australia. Your order will be sent from your closest available facility for reduced shipping costs and a faster service for you (Please note that not all products are available at every facility - the facility will be displayed at checkout before payment is requested).

How long will my order take to reach me?

Print facilities are based in the UK, Europe, Canada, USA, or Australia. Your order will be sent from your closest available facility for reduced shipping costs and a faster service for you (Please note that not all products are available at every facility - the facility will be displayed at checkout before payment is requested).

Loose art prints (unmounted and unframed, sent rolled in a sturdy cardboard tube) are printed to order and usually posted out within 4-5 working days of your order. Shipping times may vary according to your location.

Framed art prints are individually printed, mounted and then framed. In usual circumstances, please allow 5-10 working days before your art print is despatched, although it is often much quicker (usually around a week). Shipping times may vary according to your location. Framed prints are professionally packaged in a heavy-duty cardboard box.

What about customs duties or import taxes?

Additional customs charges may be payable on receipt. You are responsible for paying any taxes or extra charges. We have no control over these.

Other Printed Products

Where else can I buy products with your artwork and designs?

Take a look at my store and list of additional stockists. Please see individual terms and conditions of each specific stockist if you are purchasing through an additional stockist.

Anything Else?

Who do I contact if I've got any further questions or concerns?

You can also check out the general info on the main FAQs page.

If you've got any questions which haven't been answered here, or if you've encountered any difficulties when trying to purchase my products, please get in touch and let me know how I can help you.

All intellectual property rights in my designs and products (and in the images, text and design of this website) are and will remain the property of Charlotte Brown. Any infringement of these rights will be pursued seriously